Privacy policy

🔒 Privacy Policy

At RAYA CREATIONS, your privacy matters. This policy explains how we collect, use, and protect your information when you shop with us.

📌 1. Information We Collect

We may collect the following when you use rayacreation.com:

  • 👤 Name, email, phone number, address

  • 💳 Payment details (processed securely via Razorpay, not stored by us)

  • 📦 Order history & communication records (email/WhatsApp/chat)

🎯 2. How We Use Your Information

Your details are used only to:

  • 🚚 Process & deliver your orders

  • 🤝 Provide customer support (Mon–Sat, 10 AM–6 PM)

  • 📩 Send important order updates

  • 🌐 Improve our services & website experience

🤝 3. Sharing of Information

We do not sell or rent your data. We only share it with:

  • 🚛 Courier partners (to deliver your order)

  • 💳 Payment gateway (Razorpay) for secure payments

  • 📲 Support tools (email/WhatsApp)

🔐 4. Data Security

We use industry-standard protections to safeguard your info.
⚠️ However, no online method is 100% secure — absolute security cannot be guaranteed.

📝 5. Your Rights

You may request to:

  • 👀 Access your personal data

  • ✏️ Update or correct your details

  • ❌ Delete your information (unless required by law/tax rules)

🍪 6. Cookies & Tracking

Our website may use cookies to:

  • 🔎 Track preferences

  • 🎨 Personalize your experience

  • ⚙️ Improve site performance

(You can disable cookies anytime in your browser.)

📞 7. Contact Us

For privacy concerns, reach us at:

⚖️ 8. Legal Jurisdiction

All privacy matters fall under Indore, Madhya Pradesh, India jurisdiction.